In an effort to improve efficiency and reduce wait times, the Social Security Administration is rolling out updates to their online services. This means that if you have an existing “my Social Security” account created before September 18, 2021, it is crucial that you log in to make the necessary transition to a Login.gov account.
Benefits of Online Services
The online “my Social Security” accounts play a crucial role in providing services to both beneficiaries and individuals who are not yet receiving benefits. These services include requesting Social Security card replacements, estimating future benefits, checking on the status of benefit applications, and managing current benefits. By utilizing these online services, both current and future beneficiaries can save valuable time that would otherwise be spent waiting on hold with the national 800 phone number, where the average speed to answer calls was approximately 36 minutes in the second quarter.
The Social Security Administration is actively working to reduce the average wait time to just 12 minutes by the end of September 2025. This ambitious goal underscores the agency’s commitment to providing better and more efficient services to its users. By transitioning existing account holders to Login.gov, the agency aims to streamline the user experience and make accessing Social Security services easier and more convenient.
It is important to be vigilant when it comes to verifying the authenticity of websites and links related to Social Security. Legitimate links will always start with “https://” and end with “.gov/”. For example, a valid link would be https://www.ssa.gov/myaccount/. However, it is crucial to be cautious of fraudulent websites that mimic the format of official links in an attempt to deceive users into disclosing personal information. If you receive an email or encounter a link that appears suspicious, it is best to refrain from responding or clicking on it to protect your sensitive data.
Take Action Now
To ensure uninterrupted access to your Social Security online account and services, take the necessary steps to transition to a Login.gov account if you are prompted to do so. By staying informed and proactive in updating your account, you can continue to benefit from the valuable resources and services offered by the Social Security Administration. Don’t wait until the last minute – log in today and make the transition to Login.gov to stay connected and informed about your Social Security benefits and status.